Microsoft 365 Managed Services
1. Tenant & Subscription Management (Core Foundation)
Objective: Central governance of Microsoft 365 tenant
Services: Tenant setup & baseline configuration, Domain configuration (DNS, SPF, DKIM, DMARC), License provisioning & optimization, Cost governance & usage analytics, Multi-tenant / subsidiary structuring, Service health monitoring, Microsoft roadmap & feature advisory
Value: Avoid underutilization (<15% features used), optimize costs & governance
2. Identity & Access Management (IAM / Entra ID)
Objective: Secure and controlled access to resources
Services: User onboarding/offboarding (JML lifecycle), Role-based access control (RBAC), Conditional Access policy design, MFA rollout & enforcement, Single Sign-On (SSO) integration, Password policies & self-service reset, Privileged Identity Management (PIM), Identity governance (access reviews), Hybrid identity (AD Connect), Zero Trust architecture design
3. Exchange Online Managed Services
Objective: Enterprise-grade email operations
Services: Mailbox provisioning & migration, Shared/resource mailbox optimization, Mail flow configuration (connectors, rules), Anti-spam & anti-phishing (Defender policies), DKIM/SPF/DMARC hardening, Email archiving & retention policies, Litigation hold & eDiscovery support, Distribution lists/M365 groups management, Threat simulation (phishing campaigns), Executive protection policies
4. Microsoft Teams & Collaboration Services
Objective: Optimize collaboration and communication
Services: Teams deployment & governance, Lifecycle management & channel design, Meeting & calling policies, Teams Phone (VoIP) setup, External sharing governance, Teams app integrations, Advanced Teams Rooms setup, Viva Engage (Yammer) governance
5. SharePoint Online & OneDrive Management
Objective: Document management & intranet services
Services: SharePoint site architecture design, Permissions & access governance, OneDrive setup & sync policies, External sharing controls, Data lifecycle & retention policies, Migration (file servers → SharePoint/OneDrive), Intranet portal development, Document automation workflows
6. Endpoint Management (Intune / Endpoint as a Service)
Objective: Device compliance & lifecycle management
Services: Device onboarding (Windows, macOS, iOS, Android), Autopilot deployment, Configuration profiles (WiFi, VPN, BitLocker), Compliance policies (device health, encryption), Application deployment (Win32, M365 apps), Patch & update management, Remote wipe/device control, BYOD strategy (MAM policies), Zero-touch deployment
7. Security & Threat Protection (Defender Suite)
Objective: End-to-end Microsoft security stack
Services: Microsoft Defender for Office 365 setup, Endpoint detection & response (EDR), Identity protection (risk-based policies), Cloud App Security (CASB), Threat hunting & incident response, Security posture improvement (Secure Score), SOC-as-a-Service (24/7 monitoring), Automated incident playbooks
8. Compliance, Governance & Risk
Objective: Regulatory compliance & data governance
Services: Data Loss Prevention (DLP) policies, Retention & records management, Insider Risk Management, eDiscovery (Standard & Premium), Information Protection (sensitivity labels), Audit logging & reporting, Compliance frameworks (ISO, GDPR alignment), Legal hold workflows
9. Backup & Disaster Recovery (M365 Backup as a Service)
Objective: Data protection beyond native retention
Services: Backup for Exchange, SharePoint, OneDrive, Teams, Granular restore (mail, file, site), Long-term retention backups, Ransomware recovery planning
10. Monitoring, Operations & Support
Objective: Day-to-day operational excellence
Services: 24x7 monitoring & alerting, Incident & problem management, SLA-based support (L1/L2/L3), Performance monitoring & capacity planning, Monthly service reports, Proactive optimization, Automation (runbooks, scripts)
11. Automation & Power Platform Services
Objective: Business process automation
Services: Power Automate workflows, Power Apps development, Power BI dashboards, Forms & approvals automation, Low-code governance, API & Graph integrations
12. Adoption, Training & Change Management
Objective: Ensure users actually use the platform
Services: End-user training (Teams, Outlook, OneDrive), Admin training, Adoption campaigns, Usage analytics & improvement plans, Feature rollout planning
13. Migration & Transition Services
Objective: Move customers into M365
Services: Email migration (Exchange/Google Workspace), File migration (NAS, SharePoint, Dropbox), Tenant-to-tenant migration, Hybrid to cloud transitions
14. Advisory & Consulting Services
Objective: Strategic alignment
Services: M365 architecture design, Security posture assessments, Licensing optimization consulting, Cloud cost optimization, Digital workplace strategy